Refund policy

Return Policy - The standard return policy period is 90 days from the date of purchase.

To request a return, please click on this link below to get to your account...

https://account.motorpsychosport.com

 

The standard return policy period is 90 days from the date of purchase. There is no return cost and no shipping cost for the customer. There is no restock fee. Return cost and label is paid for by Motor Psycho Sport. All helmets and some open box items are returnable as long as they are in the original condition as they were shipped. 

Some closeout items or open box items are non-returnable and will clearly be marked in the title or description as Final Sale or No Returns. 

The only other item there are no returns on are E-bikes, Mountain Bikes, Strider Bikes or any kind of bicycle or motorized bicycle. If there is an issue or defect, we will gladly work with the manufacturer to get it corrected, a replacement part sent or have the bike warrantied.

Return labels may take up to 2 business days to be emailed to you after you initiate a return request. For some products, I have to call the distributor's warehouse and speak to someone. Sometimes the hold time is an hour or sometimes they call me back later in the day. We do this to help continue to offer free returns, so please be patient with me while I work to get your return label created. The distributors are also closed on the weekends and major holidays. So if you send a return request after noon on Friday, I will not be able to get a label made until Monday at the earliest. We have been told that in the future, this system will be updated where I can do it automatically and it will be much faster. But as of now, this is the quickest it can be done. 

Refunds are issued back to the payment method or source that was used to purchase the item. Refunds are issued upon successful return and inspection of the return. In order to be able to offer free returns, we typically send your item directly back to the distributor it was shipped from. There are various warehouse throughout the United States we may have your item shipped to. Please note that we do not own these warehouses and they can take 3-5 business days after an item has been delivered to inspect it and issue us a credit. After that we will issue you a refund. Paypal is usually instant, along with Affirm and other payment plans. Debit and Credit cards can take 2-4 business days to appear in your account. You will receive an email from us once the return has been processed  and refunded.

The first exchange is free and we will gladly exchange an item for a different one without any cost to you. For example if you got a pair of Alpinestars Tech 7 boots in size 11 and you want size 10, we can exchange it. We will have you ship back the 11's and as soon as we get them, the 10's will go out. I keep you informed the entire time and stay in communication via email or text message. If you require a second exchange, the return cost will be paid by you and typically ranges from $10-25.

If your item is new defective, meaning it's brand new but has an issue. We work with the manufacturer to get it replaced or repaired. We don't control if they choose to replace it or repair it. It is at their discretion. Shoei, Klim and Alpinestars have in-house technicians who can repair most defectives. Once repaired, it will be shipped back to you directly.

If we receive your item and it was shipped using the manufacturers box, a restock fee may apply depending on the condition we receive it in. Most items that were shipped using the box or missing packaging or accessories are subject to a 20% restock fee. If you use the item, went riding with it and the helmet has bug grime, boots have dirt, etc, we typically charge a 50% restock fee. It takes us a lot of time to clean these items, make listings, post the pictures and descriptions and then find a customer willing to buy a used item. We hope you can understand a restock fee is necessary. 

Lost items or items not received cases. If Fedex or UPS lose the item while it's in transit to you. We file a claim with our distributors and it can take up to 10 business days to get a resolution. We do this because in some cases, Fedex or UPS end up finding or getting the item delivered. If the item is lost, and you decide you want a refund instead, we can issue a refund after we receive the credit from the distributor. 

For items not received claims, if UPS or Fedex show delivery with proof of signature or photo and you claim you didn't receive it. We will work with our distributors, Fedex and UPS to get it taken care of. Please note that any item not received claims will not be issued a refund. If you say you didn't receive it and then choose to want a refund instead of a replacement item, you will be issued a store credit. The store credit never expires and will be the same amount for the item that was not received, stolen from your address or is missing. 

For items returned with Ride Rewards being used, the Rewards will not be reissued. If you haven't read this, I will be sure to make you aware via email or text before returning the item. Also, items that earned rewards that get returned, the rewards will be removed from your account after the return has been refunded.

I'm really easy to work with. I want you to be happy. I don't get 100% positive feedback on Amazon, eBay and Google over 14 years by not doing an excellent job at customer service.

If you have any questions, please feel free to contact me via call or text, T.R. Catanese, at 805-907-8811. I try and reply as quickly as I can, thank you!